Shelter Case Manager (US)

Program Mission Statement:
To provide culturally competent assistance to families with the tools and services that empower independence, leading to securing sustainable housing, employment and financial security as we move forward as a united community.

Overview of Role:
As a full-time Shelter Case Manager at Health Equity International (HEI), you will play a vital role by providing intensive case management services to clients and their families residing at emergency shelters located in Lexington and Woburn. This work will include conducting client service needs assessments and developing an Individual Self-Sufficiency Plan with the primary goal of enhanced self-sufficiency with the goal of moving the client(s) to a more stable housing situation.

This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties may be modified based on organizational needs.


  • Provide intensive case management assessment to individuals facing housing crisis who seek services at the shelter.
  • Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.
  • Serve as organizational liaison to other social service providers and municipal officials
  • Thoroughly document the initial service need for each client focusing on the following eight areas of concern: health, housing, substance abuse, mental health, employment, legal, benefits, and domestic violence.
  • Provide initial program orientation to clients with the goal of assisting them in transitioning to enhanced self-sufficiency and more independent housing.
  • Maintain accurate and timely case notes and updated service plans.
  • Uphold confidentiality, set limits, and monitor adherence to program rules and regulations including the good neighbor policy.
  • Ensure compliance with contracts, company policy and procedure and other governing documents.
  • Assist individuals in arranging appointments and transportation.
  • Provide transportation as needed.
  • Participate in weekly housing meetings and present client cases for permanent housing opportunities.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as HEI policies & procedures.
  • Other duties as assigned.

Knowledge skills & ability:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively with individuals from diverse backgrounds and cultures.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a multidisciplinary team.
  • Assessment, advocacy and case management skills.
  • Haitian Creole and/or Spanish language proficiency (preferred/not required).
  • Sensitivity to low-income individuals of diverse backgrounds


  • Bachelor’s Degree or a minimum of three years’ experience in Human Services or related field (preferred/not required).
  • Reliable transportation, valid Massachusetts driver’s license and ability to meet insurance requirements.
  • Proficiency in Microsoft Office Suite and case management software
  • Previous use of case or client management software

Supervisory responsibility:
There are no supervisory responsibilities for this job

Physical Demands:
Predominantly operates in an office environment. Some periods of time may be spent in apartments or other dwellings. Requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Salary Range: $40,000 to $55,000 annually based on experience

Location: The main office is located at 40 Glenn Ave in Newton, with shelters located in Lexington and Woburn


  • Casual work environment
  • 15 vacation days (prorated based on work schedule)
  • 56 hours of sick time (prorated based on work schedule)
  • Medical, dental, vision insurance (90% employer paid)
  • Employer-paid life insurance
  • 401k plan with matching employer maximum contribution of 4%

How to Apply:
Please submit a cover letter and resume to with the subject line “Shelter Case Manager”. Applications will be reviewed on a rolling basis. Due to the high volume of applicants, we will only contact those who are being considered for an interview. Thank you for your interest in HEI.

Commitment to Diversity, Equity and Inclusion:
HEI is committed to the ongoing work of becoming an intersectional, antiracist organization and to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other basis covered by appropriate law.